Citizen Hearing Management


Having integrated information, in the relationship between citizen and a public institution, brings added value to both entities.

Have you ever imagined to have a person’s or entity’s whole matters and processes information, in your organization?

Have you ever imagined to have all details of matters previously handled, at the right moment you need them?

Have you ever imagined to have a easily usage tool to analyse and track the tasks you committed yourself to do, after doing the customer service?

ANO turns this dream into reality with a product: the SeAP@net.

This product allows the attachment of all citizen’s documents and processes as soon as a meeting or citizen care service is scheduled.

You can consult all details of each scheduling, meeting or citizen care service.

Everywhere and Always!!!







Easy relationship

This Portal opens a channel with direct access to people or departments of the organization. Each person that provides citizen care leaves his/her public agenda in the Portal and each citizen can Schedule a meeting writing the identification and the subject along with the time and date of the appointment.

Internal schedule tool

The SeAP@net is also an important tool for departments secretariats and respective management. The customer care service management is done based on personalized agendas and their availability. The information on the citizen that requires a meeting or audience is automatically provided, whenever the citizen is already known in the system.

Meetings schedule Portal

Scheduling a meeting can be addressed to a person, a department, a manager, etc and it may have a fixed schedule or on an order of arrival basis. When the meeting Schedule remains in waiting list, the citizen will be notified when it is confirmed.

Access to the historical

During the meeting the SeAP@net provides a Portal interface where it is possible to consult all matters related to the citizen, all current processes, received and sent documents, exchanged messages, previous meetings historical and the issues dealt that are still opened or already closed.

Alerts of issues

Whenever a process is transferred to the internal workflow, the person/department that receives it, is warned through a “new process” marker, which identifies the origin, subject, assigned priority and intended action for that process.